Right after the 2026 Spring Festival, our service team hit the road.

We visited 68 customers at home and abroad, covering 2,425 vehicles.

Beyond routine vehicle inspections, we wanted to ask one question face-to-face:

“Over the years, are you satisfied with us?”

Below are real voices from some of our customers, all carefully noted.

North China – Boss Li

“The tarpaulin has worked smoothly for six or seven years.”

“Over the years, my fleet now has more than a dozen trucks, all with your truck bodies. I mainly choose them for peace of mind.

The tarpaulin has been in use for six or seven years with almost no damage, and the rails still run smoothly without major issues. It’s reliable to use.”

“Peace of mind” is the word we want to hear most.

A tarpaulin that opens and closes smoothly after six or seven years, letting customers forget about repairs — that is the greatest success of service.

Southeast China – Boss Liu

“I’ve been using your products since 2004, with no quality problems.”

“I started running trucks in 2004, and back then I already used Hongchang Tianma truck bodies.

All these years, there have been no issues. It just feels secure.

Your service is good too. When I need to replace parts, after-sales engineers are responsive and timely.”

Twenty years of trust is more precious than any trophy.

From the first truck years ago to a full fleet today, customers give us trust, and we return them reliability.

Southwest China – Boss Zhang

“They worked late into the night to debug the system so my work wouldn’t be delayed.”

“Some time ago the system needed an upgrade. I thought I’d have to set aside a full day.

But your engineers called and asked: ‘Boss Zhang, can we come in the evening? It won’t affect your daytime work.’

They worked until almost 1 a.m. to finish.

The next day the crane operated as usual, no delay at all.

To be honest, good work is one thing, but valuing customers’ time as your own is truly touching.”

Customers’ time matters more than our rest.

Late-night docks, early-morning debugging — these are not just technical tasks, but a service attitude.

Making sure customers can work normally the next day makes the late night worthwhile.

Southeast Asia – A Yong

“Four years in mines, and the welds are still perfect.”

“We have lots of mountain roads here. Hauling ore means seven to eight hours of bumping each round trip — a real test for the truck body.

I’ve used this truck for four years, and the welds are still perfect with no cracks at all.

I habitually check before loading, and it always makes me feel at ease.

Your engineers also inspected the welds, tightened bolts, and taught me maintenance tips.

They said for mine trucks, frequent checks are better than frequent repairs.

Now my fleet has 6 trucks, all yours.”

What crosses borders is not just distance, but trust.

Four years of mining with flawless welds — if customers feel secure, our efforts are worth it.

Central Asia – Askar

“Great insulation and extremely durable.”

“Your body insulation is really good. I used FRP bodies before, and the insulation failed after two years.

As for the floor, we stack foam boxes and have forklifts moving in and out every day.

At first I worried it would break, but after more than a year, the rails haven’t deformed at all. Seals are tight and no water leakage.

I told my brother: this truck was worth buying. It’s tough and reliable.”

“Tough and reliable” is the highest praise from customers.

Long-lasting insulation and a durable floor build steady trust and help customers run profitable businesses.

On this tour, from north to south, from domestic to overseas, we heard many such sincere words.

Every “satisfied” is no accident.

It comes from engineers’ experience gained in inspection pits, from quality welded seam by seam, and from the promise of our 24-hour global “Kuaima Yuexin” service response.

Of course, we also received suggestions: faster parts supply, more training sessions.

We have written them all down and are improving one by one.

As the second-largest special vehicle manufacturer in China, Hongchang Tianma marches forward with heart.

We do not lead customers — we truly listen to what they have to say.