I. Customer Operations

1.Provide product recommendations to customers based on their operating scenarios and needs, including detailed product specifications, configurations, functions, and material usage.

2.When issues arise that affect customer operations, provide solutions based on the customer's actual operating needs and provide detailed operational planning and advice. This includes product solutions, operational solutions, product lifecycle TCO calculations, usage maintenance and after-sales technical support, etc.

II. Vehicle Use

1. Provide customers with a complete vehicle operating manual after delivery. 2. Regularly hold on-site training courses on vehicle usage and operation. Customers who cannot attend on-site courses can also watch online course videos. This includes training on vehicle functions and safety operations.

III. Vehicle Maintenance and Repair

1.When customers encounter problems with their vehicles, provide them with maintenance and repair solutions, including professional technical support for key component failures such as hydraulic, structural, and pneumatic and hydraulic components. This minimizes customer losses and improves product quality within the company.

2.Provide customers with maintenance manuals for their vehicles and remind them of the parts that need to be maintained regularly.

For example:

Problem: After using the vehicle for 3 months, the bracket supporting the hydraulic pump was found to be broken, causing the vehicle to be unable to be used later. The bracket connecting the hydraulic pump to the chassis is thin and has no reinforcing ribs, causing it to crack during bumps and resulting in poor performance.

Solution: 1. Add reinforcing angle iron to the original hydraulic pump bracket to provide a key connection. 2. Change the bracket connecting the hydraulic pump to the chassis to 10mm thick manganese plate and pay attention to the company's attention to quickly improve and enhance the product reputation.